WanderZoom

GENERAL

Q: I don't see that you offer services in the city I am traveling to.

We're continuously adding photographers and growing our destinations. Just let us know if you don't see your destination and we'll work doubly hard in getting you a photographer before your trip.


BOOKING

Q: How many days in advance should I book the photo shoot?

Our photographers get booked up pretty fast during certain periods so do try to book at least one month in advance. Last minute bookings are certainly possible, but you may not get your preferred date or time.

Q: How many people can be part of the photo shoot?

Couples can book any photo shoot desired. For groups of 8 people and above, a minimum 2-hour photo shoot is required.

Q: Can I reschedule my photo shoot?

We will try our best to assist you as it depends on the availability of your chosen photographer. Please email us as soon as possible with your request.

Q: What if I need to cancel my photo shoot?

We understand that your plans might change so we try to be as accommodative as possible.

Cancellation policy

More than 72 hr : 80% refund
Less than 72 hr : 50% refund
Less than 48 hr : NO refund


ON PHOTO SHOOT DAY

Q: What do I wear for the photo shoot?

You're not alone! We're asked this question all the time. There's no dress code so just wear whatever you want to be photographed in.

Q: What if it's raining?

We shoot rain or shine. You'll be amazed how the weather will introduce a new element into your photos and spice up your images.

Q: What happens if we are running late?

If you are, please inform your photographer right away. Your photographer may have another shoot booked right after so extending your shoot may not be possible. We recommend arriving early as traffic can sometimes be unpredictable.

Q: Can I extend the photo shoot?

Of course you can! If your photographer is free, just keep going with your shoot and you can make the additional payment afterwards online. Just e-mail us after your shoot and we'll send you a payment link for the additional hour(s).

Q: Are travelling times between locations included in the photo shoot time?

A: Yes, it is. Therefore please select the appropriate package based on your intended shoot itinerary.


PHOTOS

Q: Who owns the copyright of the photos?

Your photographer retains the copyright. However, you own the rights to use the photos for personal use (commercial use not included). Make a photo album, share them on social media or create a photo wall at home!

Q: What kind of pictures can I expect to get?

Every photographer has their own different style of shooting as showcased in their portfolio. If you're looking for a particular style, just let your photographer know on the day of the shoot.

Q: What kind of edited photos will the photographers provide?

Your photographer takes plenty of shots during your shoot. The best ones are chosen and some editing, such as enhancing contrast, colour, shadow and saturation will be done. Don't worry, your photos are still going to come out as natural as it can be!

Q: When and how will I receive the photos?

We will send you a link to your online gallery within 7 days.

Q: Can I choose which photos I receive in my online gallery?

You will receive the best photos taken from your shoot. If you do have in mind certain shots that you remember taking and you don't see it in your online gallery, just let us know and we'll try to hunt them down for you.


FEES

Q: Are there any hidden fees other than the photo shoot package price?

Of course not! You don't pay us a cent more unless you decide to extend your photo shoot. However, you may have to bear some expenses incurred during your photo shoot. These may include entrance fees to certain locations (if it's on your shoot itinerary) and transportation costs (if it's not walking distance) from the first location onwards.

*For some destinations (islands especially), there will be additional resort entrance fees as well as speedboat transfer fees for the photographers. These extra cost will be paid directly to the relevant party(ies) on the photo shoot day.